This isn't a normal practice in that appointments are made solely online (below) or in office (we don't schedule appointments over the phone) - this is for your benefit. Online appointments eliminate confusion and miscommunication. It gives you power to schedule or cancel appointments on your own terms. It also allows for exchange of information prior to the appointment for better efficiency. This is secure and HIPAA compliant. More detailed appointment information available below.
When you’re ready, choose from the most appropriate appointment option below:
Our waitlist is for established patients only. Please do not fill out the form for new patient appointments.
Accepted Insurance
We only accept Blue Cross Blue Shield PPO [traditional] and Blue Choice PPO, or out of pocket payment (prices listed below). Starting 12/15/24, all providers will be accepting Cigna PPO. We do not accept HMO plans (due to high complexity), Medicaid or Medicare. Please note: Blue Cross Blue Shield PPO or Cigna PPO MUST be your primary insurance.
Please read through the below list to ensure your plan is one we are in-network with and/or your Member ID prefix matches one associated with an in-network plan:
PLAN NAMES COMMON PLAN PREFIXES
PPO [Traditional] BlueEdge Select HCA XOF
BlueEdge HCA BlueEdge Select HSA XOU
BlueEdge HSA Blue Choice Preferred PPO QMG
BluePrint Blue Options QMF
PPO Value Choice Blue Choice Options QME
Blue Security PPO Blue Choice Select PPO XOX
CTY
If you do not see your plan name OR Member ID prefix listed above, you will likely need to pay out of pocket. We will provide you with a Superbill to submit on your own to your insurance company for potential reimbursement.
Keep in mind that some Blue Cross Blue Shield PPO plans may use a ‘contractor’ company to manage mental health. This is typically done to reduce payment/access to mental health providers. For example, a company named Optum can manage mental health for Blue Cross Members, however, we do not contract with Optum. You can call your insurance company to make sure we are covered.
If you would like to make sure we are covered by your insurance plan, and to see if the appointment would be reimbursed by your insurance company or applied to a deductible (meaning you'd have to pay out of pocket until you hit your insurance deductible), you can call your insurance company (number on your insurance card).
General Appointment Information
Once appointments are successfully made, you will receive an appointment confirmation email. Be sure to save the appointment receipt email so you can cancel or reschedule, there is a button in the email that will take you to your particular appointment page. If you do not receive an email in your inbox or spam, please contact us to update your contact info.
We don't offer pre-appointment phone conversations for new patients or non-established patients. This is to prioritize our time and energy for established patients as well as for legal reasons.
Because of the way we reserve your time slot and because we disallow other patients to access that reserved slot, we have a policy of charging for late cancellations or no show appointments (this includes all reasons except for provable emergency room visits). We really (really) dislike charging for unused services, so please cancel ahead of time by either rescheduling via your e-mailed receipt of the appointment, by texting, emailing, or calling ahead of time.
Out of Pocket Rates
For patients not using Blue Cross/Blue Shield PPO or Cigna PPO, self pay rates vary.
The default rate is due at the time of the appointment. These rates don't apply when using your Blue Cross PPO or Cigna PPO plan.
If you go the self pay route (without insurance), we can give you a special receipt, commonly known as a 'superbill'. This may be submitted by you, to your insurance for a potential reimbursement or applied to your deductible. You may call your insurance company for any related questions or confirmation of policy rules. We don't submit insurance claims for those using self pay/out of pocket payment.
